Policies

Privacy

What we collect

• When you order: your name, email, phone number, notes, the items you choose, and your pickup market and date.
• When you request catering: your name, email, phone, event date, number of guests, event type, dietary needs, delivery preference, and your message.
• When you pay: payments are processed by Square. Your card details go directly to Square; we never see or store them. Square's privacy policy applies to that information.

How we use it

Only to prepare and hand over your order, answer your catering request, and contact you about it (for example, if a market is canceled). We keep your name, email, and phone in our customer list at Square so we can find your past orders. If you check "Email me about new flavors and market days", we'll also send you occasional news by email; every email has an unsubscribe link. We don't send marketing text messages. We do not sell, rent, or share your information with anyone for their marketing.

Stored on your device

This website remembers your basket and your language choice in your browser so they're still there when you come back. This stays on your device, isn't sent to us, and you can clear it anytime from your browser settings. We don't use advertising or tracking cookies.

Services we use

Our website host keeps standard technical logs (such as IP address and browser type) for security. Fonts load from Google Fonts. Payments are handled by Square.

How long we keep it

We keep order and catering details as long as needed to serve you and for our business records, then delete them.

Your choices

You can ask us to see, correct, or delete your information at any time. Just contact us.

This website is not directed to children under 13, and we don't knowingly collect their information.

Ordering, pickup & refunds

Ordering

Pre-orders close 24 hours before the market opens (or before home pickup starts) on your chosen pickup day. Everything is baked fresh for that day. Orders are paid in full online when you order, on Square's secure checkout page, and Square emails you a receipt. Prices are in US dollars and may change without notice; you pay the price shown when you order.

Pickup

At a market: pick up your order at our stand, on the day you chose, during market hours. Just give your name.

Home pickup: come at the time you chose at checkout. For our family's privacy, we don't publish our address: it comes in your order confirmation email. Please keep it to yourself and don't come outside your pickup time.

If someone else is picking up, add their name in the order notes. Orders not picked up by the end of market hours, or by the end of that day's home pickup time, cannot be refunded, since they're baked fresh for that day.

Changes and cancellations

You can change or cancel your order up to 48 hours before the market opens for a full refund. After that, your order is already being prepared and cannot be refunded.

If the market is canceled

If a market is canceled (for example, because of weather), we'll contact you and you can choose a full refund or to move your order to the next market day.

Problems with your order

If something isn't right, please tell us at pickup or within 24 hours, with a photo if you can. We'll make it right with a replacement or a refund.

Catering

Catering orders are confirmed once we've agreed on the details and received a deposit of 50%. The deposit is non-refundable within 7 days of the event. The final number of guests is due 7 days before the event.

Allergens

We don't use eggs. Our kitchen handles wheat, milk, soy, tree nuts (including pistachio and hazelnut), and pork products. Product descriptions list the main ingredients, and items are labeled vegan or vegetarian where they apply. We take care to prevent cross-contact, but we can't guarantee any item is free of allergens. If you have a severe allergy, please ask us before ordering.

Made in a cottage food operation that is not subject to Florida's food safety regulations.

Contact

Questions about these policies or your order: · (call or WhatsApp)